Privacy Policy

Privacy Protection Policy

We highly value your privacy protection. This privacy policy explains how we collect, use, store, and protect your personal information.

1. Information Collection

We may collect the following types of information:

1.1 Personal Identification Information

Name
Email address
Phone number
Address information
Passport information (required for travel bookings)

1.2 Technical Information

IP address
Browser type and version
Operating system
Cookie information
Website usage records

2. Information Usage

We use your personal information for:

Processing your travel bookings
Providing customer service support
Sending booking confirmations and notifications
Improving our service quality
Complying with legal and regulatory requirements
Preventing fraud and security threats

3. Information Sharing

We may share your personal information in the following situations:

Sharing booking-related information with travel suppliers
Complying with legal requirements or government orders
Protecting our rights and security
Other situations with your explicit consent

4. Information Security

We take multiple measures to protect your personal information:

SSL encrypted transmission
Firewall protection
Regular security testing
Employee information security training
Restricted information access permissions

5. Cookie Usage

We use cookies to:

Remember your preference settings
Analyze website traffic
Provide personalized experience
Improve website functionality

You can manage cookie options in your browser settings.

6. Third-Party Services

We use the following third-party services:

Google Analytics (website analysis)
PayPal, Stripe (payment processing)
Social media login services
Customer service chat system

These services have their own privacy policies.

7. Your Rights

You have the right to:

Query personal information we hold about you
Request correction of incorrect information
Request deletion of your personal information
Object to specific uses of information processing
Data portability requests

8. Information Retention

We will retain your personal information according to legal requirements and business needs, generally not exceeding 7 years.

9. Children's Privacy

We do not intentionally collect personal information from children under 13. If discovered, we will delete it immediately.

10. Policy Updates

We may update this privacy policy from time to time. Significant changes will be notified through website notices or email.

11. Contact Us

If you have any questions about this privacy policy, please contact:

Privacy Officer: [email protected]
Customer Service Phone: +886-2-1234-5678
Address: 7 Xinyi Road Section 5, Xinyi District, Taipei

Last Updated: January 2025